COVID-19 Fraud Prevention
Learn how to protect yourself from phishing scams by following these safety tips.
Don’t provide confidential information.
Never respond to a request for personal information unless you initiated the conversation. StonehamBank will never contact you to ask for the following:
- Account Number/Card Number
- Social Security Number
- Online Banking Credentials
Does an email look suspicious? Make sure to read it again.
Take note of emails containing links. Clicking a link in a fraudster's email may direct you to a fraudulent site or install malware into your device. Think before you click.
Watch for misspelled words. Emails that contain bad grammar and misspelled words, for example, using “Stoneham Banks” instead of “StonehamBank”.
Be wary of threats and urgent deadlines in emails and texts.
Emails and/or text messages that contain urgent-sounding messages like “Reply now to redeem your COVID-19 Stimulus Check” you can be made to believe to act quickly. This is a common tactic of fraudsters and could indicate an attempt to gain access to your information, particularly if sent from an unknown company or source.
You should always, when possible, use a secure website (indicated by https:// and a security “lock” icon in the browser’s address bar) to browse, and especially when submitting sensitive information online.
We are here to help. If you feel you may have fallen victim to a scam or have a question regarding a communication you may have received from us, be sure to always contact our Customer Contact Center team at 888.402.2265.
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