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July 28, 2020

Since day one, your health and safety have been our top priority. We are excited to be moving in a direction that allows us to reopen our doors to you and our community. On Monday, July 27th, our branch lobbies were officially reopened. Moving forward, our branch lobbies will be open for your banking needs Monday – Friday from 10am to 4pm and Saturday 9am till noon.

We’re making our branches safer for you – watch to learn how!

Here Are The Safety Guidelines We’re Following Inside Our Branches:

• Please practice social distancing, by staying at least six feet apart from others in the branch lobby and when waiting outside.

• We require you to wear a face-covering that must cover your mouth and nose* while in our branch – we’ll be wearing ours too! For customers who cannot wear a mask, please continue to bank with us through our drive-thru locations during the available drive-thru hours, customer contact center, ATMs, and Online Banking.

• When you arrive, you will be met by one of our friendly StonehamBank greeters.

• Prior to the start of your transaction, you will be asked questions regarding personal identification and account confirmation. This will help us ensure your financial safety and protect your accounts.
(Don’t forget to bring your ID!)

• We will be limiting the number of customers allowed inside the lobby at any one time until further notice. Please plan on longer wait times for the foreseeable future

To further ensure your peace of mind, you may notice several safety enhancements have been made to our lobbies.

Frequent cleaning
Sanitization stations
Directional signage
Floor decals to help maintain social distancing Plexiglass shields in offices
Restrooms will be closed to the public
Non-customer services will be handled at the drive-thru

To protect other customers and our team, we ask that you stay home if you are exhibiting any COVID-related symptoms or have been in close contact with someone with COVID-19 in the last 14 days.

We have made important investments in not only our technology but in our people as well to ensure we are providing you with a safe and convenient banking experience anywhere, anytime. As a reminder, all our contactless banking alternatives are still accessible through our online and mobile suite of enhanced banking tools. Take advantage of our online appointment scheduling tool to avoid lines, telephone banking, or visit us at the drive-thru to complete your banking transactions.

We know things are looking and feeling a little different right now, but our commitment to you is stronger than ever. If you have any questions, we are more than happy to help, just give us a call at 888.402.2265.

Above all, we’re so grateful for your continued support and loyalty. We cannot wait to see you again!

Your friends at StonehamBank

*Customers will be required to wear masks when entering the building and follow the state of Massachusetts social distancing guidelines. For customers who cannot wear a mask, please continue to bank with us through our drive-thru locations during DRIVE-THRU hours, customer contact center, ATMs and Online Banking. If you have any questions, please contact our Customer Contact Center by phone at 888-402-2265.


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