Internet/Online Fraud

StonehamBank will never ask a customer to provide, verify or update their personal, account or financial information via email or pop-up windows. This includes: Social Security Number, passwords, Personal Identification Numbers (PIN), ATM or Debit Card numbers. If you receive an email requesting such information, do not respond and never click on a link contained in a suspicious email.


Phishing involves the use of fraudulent email or browser pop-up messages that appear to be from a legitimate source, often using a company name, logo and/or graphic. A typical scam consists of:

  • Receipt of an email message stating you need to update or validate your account information.
  • The message suggests a dire consequence, such as your online access expiring or being suspended should you not respond.
  • Via a link in the message, it directs you to a website that looks legitimate, but is not.

THE INTENT IS TO TRICK YOU INTO DIVULGING YOUR PERSONAL INFORMATION, such as your account number, social security number, User ID or Password so they can commit crimes of a monetary nature or identity theft. It may also be an attempt to deliver and install malicious code (malware) that can harm your computer.


Pharming occurs when you enter a web address but are redirected, without your consent or knowledge, to a fraudulent site that looks similar to a legitimate site. The intent of the fraudulent site is to capture confidential information.

Other Internet / Online Fraud

Fraud can also occur when selling items online. If you sell items online, remember – NEVER send your goods until you have received valid payment. If your online customer pays by check, take every measure possible to ensure the funds are legitimate. Sometimes, online purchasers will offer sellers more money than the asking price on their goods, telling the seller to keep a portion of the extra money, while also wiring part of the difference back. Frequently, the original checks, in these instances, return as counterfeit or fraudulent.

How to protect yourself

  • Protect your personal information, account numbers, User ID & password, card numbers and PINs. Use caution when providing this information to persons/entities over the Internet.
  • Install and update anti-virus software regularly. To learn more about computer security visit the FTC’s Information Security website.
  • Make sure your computer is updated with the most recent patches and security updates.
  • Never send your personal or account information using your personal email. To send this information to us, use the secure messaging feature in Online Banking.
  • Immediately delete any emails from an unknown source prior to opening it. If you do open a suspicious email, never click on a link or attachment provided in the email.
  • Be cautious of emails that warn your account may be at risk, have fraudulent activity or state that charges exist on your account – These emails are attempting to convey a sense of urgency, and are meant to excite or worry consumers. These often include details of suspicious activity, requesting you respond to the email or click a contained link to visit their site to update your information.
  • Prior to sending confidential information or financial transactions through a website, look for the lock icon on your status bar in the lower right corner. This signifies information is secure during transmission. By double clicking the padlock, you can view the security certificate. Also, look for the ’s’ in the “https” of the URL in your Web browser when engaging in financial transactions. This indicates scrambling or encryption of the communication.
  • Keep your password confidential. Change passwords regularly using a combination of numbers, letters and special characters. Avoid using obvious passwords like mother’s maiden name, children or pet names, Social Security Number or date of birth.
  • Be careful when using a computer in a public area where someone could watch you enter your User ID and password.
  • Review your account statements promptly and report any discrepancies or suspicious transactions immediately.
  • Install anti-spyware on your computer to help prevent your personal and account information from being collected without your knowledge.
  • Clean the hard drive of a computer before disposing of it.

Reporting a fraudulent email

If you receive a suspicious email that appears to be coming from StonehamBank, please forward a copy of the suspicious email to . If you discover a potentially phony StonehamBank website, please forward the web address (URL) to

To report unauthorized transactions on your account, contact your branch or call our Customer Contact Center at 1-888-402-BANK (2265).

StonehamBank Montvale Branch: 1-781-438-0430

StonehamBank Billerica Branch: 1-987-667-2197

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