We have beenmade aware of a recent scam where customers are receiving texts and calls from scammers claiming to be StonehamBank. Scammers are sending fake StonehamBanktext messages and/or calls to trick you into providing your personal information in attempt to access your financial accounts or services. If you receive an email, text, call or social media message from someone claiming to be from StonehamBank and you have any concerns about the validity, please contact us immediately.
StonehamBank offers fraud monitoring 24 hours a day to protect your card. You might be contacted via text, email and/or automated calls to verify any suspicious activity. Please make sure your account is always updated with the most current contact information so we can reach you without a delay and release any blocks that might have been placed on your card.
If your card is lost or stolen, you can get a new one issued instantly at any of our branch locations or please speak with a Customer Contact Specialist through video banking or call 800-236-2442.
For a full explanation of our fees, please refer to our Fee Schedule.
Card Controls
Are you looking for a simple and secure way to manage and monitor your debit card from your phone? If so, enjoy a new feature in the StonehamBank mobile app called Card Controls. Card Controls allows you to monitor your debit card activity and control how, when, and where your debit card is used.
Enable/disable your debit card in an instant.
Establish and manage transaction alerts by location, amount, merchant type, or transaction amount.
Set and manage controls for travel and location usage, and spending limits.
Set transaction spending limits
Review approved and denied transactions easily.
Schedule Travel Plans to ensure that any legitimate transactions during your trip won’t trigger a call or a blocked card.
Enrolling is easy.
Log into the StonehamBank Mobile app.
To get started, click on the menu at the top left of the mobile app.