Important Notice for Stoneham Branch

Our Stoneham Branch continues to be impacted by the ongoing culvert construction project on Montvale Ave. Access to the branch remains open during this construction period. To ensure you stay up to date on any changes or developments, we encourage you to check for the latest update here. We apologize for any inconvenience this construction project may cause and appreciate your understanding and patience. If you have any questions, please feel free to reach out to our Customer Contact Center at 888.402.2265.

Banking Face to Face

Local banking you can take anywhere.

That's why we're your new BFF.

Banking Face to Face lets you video chat with a live StonehamBank Video Banking Specialist from any webcam or through our easy and convenient Video Banking app. Our Video Banking Specialists will be here to help with whatever you need, so you can experience the rewards and convenience of local banking wherever you are!

Video Banking Overview

Benefits

Frequently Asked Questions

"My team and I look forward to helping you in any way we can!"

Mary Celli, AAP, APRP

VP, Customer Contact Center Officer

Overview – How It Works

If you have a webcam and microphone available on your computer*, tablet or mobile phone, use Banking Face to Face for all your banking needs. Click the link “Start Video Call” on the right, test your camera and microphone, and chat with a StonehamBank Video Specialist in seconds.

Expand the browser to full screen for the best results and then select the option that best matches your needs.

To use Video Banking on a tablet or mobile phone, please download the mobile app.

Video Banking Benefits

Bank securely from anywhere with the video banking service offered by StonehamBank.
Open new accounts, sign documents & transfer funds from other financial institutions – opening a new account is easier than ever!
Transfer funds internally, just like you would in a branch.

“StonehamBank is the only bank in the area offering this type of banking. I was blown away by how easy and personal the experience was and I highly recommend it to anyone for their personal or business banking needs! Thank you also to StonehamBank for always supporting the town and the community’s needs, especially during this pandemic!”

- Satisfied StonehamBank Customer

Frequently Asked Questions

Is Video Banking Secure?

Video Banking is a secure and effective way to bank with us from the comfort of your home office, kitchen, or anywhere you happen to be when you have banking needs. Video Banking uses advanced encryption technology, prevents unauthorized access, and ensures your personal information is secure and protected.

HOW DO I MAKE INTERNAL TRANSFERS THROUGH VIDEO BANKING?

Visit stonehambank.com on your computer or download the Video Banking App to your tablet or mobile device using the links shared above, and quickly start transferring funds internally with the help of a StonehamBank Video Specialist face-to-face.

WHAT OTHER TRANSACTIONS CAN I DO USING VIDEO BANKING?

Video Banking allows you to work with a StonehamBank Video Specialist to conduct all your banking needs, whether it’s to open accounts, transfer funds, or sign documents. Video Banking is nearly the same as going into a branch but from the convenience of your own home or anywhere you are.

*To use the Video Banking software, you must accept both video and audio capabilities on the device you are using. Note that the software is not available for use on Internet Explorer; you will need to use Google Chrome, Firefox, Safari or the StonehamBank Video Banking app in order to use the service.