Our Commitment to Accessibility
At StonehamBank, we work to make our products and services equally accessible to every member of our community. Below you’ll see a list of features and services we offer to make banking with us available to everyone. If you have any questions at all or need assistance, please don’t hesitate to call us at 1-888-402-2265.
Digital, Analog, and Telephone Accessibility Services
Accessibility Options — Our website is built with the Accessibility Feature to better assist you with experiencing our content.
Raised Line Large Print Checks — these checks feature easier-to-read print, and raised lines to help the user locate pertinent areas of the check by touch. This is a free service. You can order these checks, by calling 1-888-402-2265, Monday through Wednesday from 8am to 5pm, Thursday and Friday from 8am to 6pm, or Saturday from 9am to 1pm, through Video Banking, or visiting any StonehamBank branch.
Enlarged Processed Check Images — this alters the number of check images displayed on each statement page; check images will get larger as there are fewer images on each page. This is a free service. You can request it by calling 1-888-402-2265, through Video Banking, or visit any StonehamBank branch.
Mail-In Deposits — if you need to make a deposit to your account and have accessibility challenges, you can mail your deposit to:
Attn: Retail Banking
80 Montvale Avenue
Stoneham, MA 02180
Please include your complete account information, and the total amount of your deposit. We will process your deposit and send your receipt to the address on file.
Bank by Phone — call 1-800-407-6747 to access your account information and conduct transactions. The easy-to-follow automated system is available 24/7.
Live Customer Service — please feel free to call us, or use Video Banking Monday through Wednesday from 8am to 5pm, Thursday and Friday from 8am to 6pm, or Saturday from 9am to 1pm to speak with a customer service specialist.
All StonehamBank ATMs are accessible to customers with disabilities.
Bank Locations — StonehamBank strives to make every branch location convenient and accessible to all, with enhancements including:
- Accessible doors at our Stoneham Branch, Billerica Branch vestibule and ATMs at all of branches
- Extended evening and weekend hours for customers who need them
- At least one parking space at every branch is reserved for customers with disabilities
- In an ongoing effort, we are enhancing the accessibility of all our branches as needed