Billerica Branch Traffic Alert & Holiday Closure

Our Billerica Branch parking lot remains open. Due to nearby construction, the parking lot exit is temporarily blocked, and police are directing traffic in and out through the entrance. We apologize for any inconvenience.

Holiday Hours: All StonehamBank offices will be closed Monday, October 12, in observance of Columbus/Indigenous Peoples’ Day. ATMs, Online Banking and Mobile Banking remain available.
 
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Identity Theft

Identity theft occurs when fraud is attempted or committed using the identifying information of another person without their authority. Information commonly used by identity thieves includes name, date of birth, social security number, or mother’s maiden name.  


Criminals Commit Fraud By

  • Conducting unauthorized transactions on existing accounts.
  • Taking over an existing account through prolonged use or emptying the account.
  • Establishing or attempting to establish new accounts (credit cards, loans, etc.) using acquired information.

Ways to Protect Yourself Against Identity Theft

  • Protect your personal information. Only give out this information if you know how it will be used or shared, and you’ve initiated the contact.
  • Shred or tear up statements, checks, credit card solicitations, charge receipts, expired cards and all other documents containing personal information.
  • Only provide your Social Security Number or Driver’s License number when absolutely necessary.
  • Promptly pick up delivered mail.  
  • Deposit outgoing mail at a postal mailbox or the post office.
  • Review your account statements promptly and report any discrepancies or suspicious transactions immediately.
  • Regularly check your account balances online or through your  bank's mobile app at any time. You can catch errors such as unauthorized activity earlier – without having to wait for your paper statement. 
  • Set up banking alerts to notify you when a new credit or debit transaction posts, when a failed login attempt occurs, or when changes are made to your password or personal information. 
  • Don’t keep unnecessary information in your wallet or purse.
  • Check your credit report at least once a year.

Reporting Identity Theft

  • Contact StonehamBank at 1-888-402-BANK (2265).
  • Contact the Federal Trade Commission’s Identity Theft Hotline at 1-877-ID-THEFT (1-877-438-4338).
  • Contact the three main credit bureaus to report fraud and request copies of your credit report. Fraud flags and statements will be added to your report saying that all potential creditors should contact you to verify credit applications.
  • Equifax - to report fraud, call 1-800-525-6285. To request a copy of your credit report, call 1-800-685-1111.
  • Experian - to report fraud or request a copy of your credit report, call 1-888-397-3742.
  • TransUnion - to report fraud, call 1-800-680-7289. To request a copy of your credit report, call 1-800-916-8800.
  • Report the theft of mail to your local postal inspector.

6 Ways to Protect Yourself Against Cybercrime

Helpful Links

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