Authentication

There are multiple ways to verify someone is who they claim to be. These are most often split into three categories. 

1. SOMETHING YOU KNOW: This could be a password, pin, social security number, etc. 
2. SOMETHING YOU HAVE: This could be a code generated by a token, an authenticator mobile app, a text message or phone call sent to your mobile device, etc.
3. SOMETHING YOU ARE: This is commonly referred to as “biometrics” and could be achieved through a fingerprint reader, facial recognition, iris scanner, etc.

The Bank will contact you when one of the following actions have happened:

• Failed login attempts generated to customer’s email address on record
• Phone number change “User profile change” alert generated to email on record
• Email address change “Online banking email change” alert generated to both old and new email addresses.
• User ID change email generated to email on record

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